jievo's Privacy Policy

1. Introduction & Purpose

jievo is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") describes in detail what information is collected from you when you use jievo's website and services, and how that information is used, stored, and kept secure.

By creating an account or using our services on the platform, you consent to the terms of this Policy. This Policy applies to all jievo services, mobile browser access, and related features.

2. What Information We Collect

jievo may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Account password and security question answers

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type and operating system
• Date and time of access to the platform
• Session log data and cookie information
• User navigation patterns and click activity
• Geolocation data (approximate location only)

2.3 Information Received from Third Parties

• Verification data received from identity verification services
• Transaction confirmations from payment processors
• Information from fraud prevention services where applicable

3. Purpose of Using Your Information

jievo uses your personal information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To manage gaming, betting, prize distribution, and financial transactions.
• Identity Verification: For age (21+) confirmation and anti-money laundering compliance.
• Customer Support: To resolve your complaints, questions, and requests.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Platform Improvement: To conduct analysis for improving the user experience.
• Communications: To send important service-related notifications and promotional information (subject to your consent).
• Legal Compliance: To comply with applicable laws and regulations.

4. Sharing & Disclosure of Information

jievo does not sell your personal information to any third party. However, information may be shared in the circumstances described below:

4.1 Service Provider Partners

Information necessary for operations may be shared with our payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, game technology, and data storage service providers. All such partners are contractually bound to follow the same privacy standards as jievo.

4.2 Legal Requirements

Information may be disclosed as required to comply with court orders, requests from government authorities, or other legal obligations.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be notified in advance in such circumstances.

4.4 With Your Consent

Information may be disclosed for other purposes where you have given explicit consent.

5. Data Security Measures

jievo uses industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Secure Data Storage: Stored information is kept secure in encrypted databases.
• Access Controls: Only authorised staff may access your information for specific, necessary purposes.
• Regular Security Audits: Regular reviews are conducted to identify and address system vulnerabilities.
• Firewalls & Intrusion Detection: Advanced technology is used to prevent cyber attacks.
• Two-Factor Authentication (2FA): An additional security layer is available to prevent unauthorised access to your account.

However, transmitting information over the internet is not entirely without risk. We maintain the highest level of protection, but an absolute guarantee of 100% security is not possible. Therefore, keeping your password confidential and using a strong password is your own responsibility.

6. Cookies & Tracking Technologies

The jievo website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — disabling these will prevent the site from working properly.
• Performance Cookies: For analysing and improving site usage.
• Preference Cookies: To remember your language, theme, and other preferences.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some functionality of the platform.

7. Data Retention Period

jievo retains your information according to the following policies:

• All information is retained while your account remains active.
• Even after account closure, financial and identity-related information is retained for a specified period as required by legal obligations.
• Cookie data is generally deleted at the end of a session or after a set expiry period.
• Information may be retained for a longer period if needed for legal proceedings or dispute resolution.

Information that is no longer needed is securely deleted or anonymised.

8. Your Rights

As a jievo user, you have the following rights:

• Right of Access: The right to know what information jievo holds about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to opt out of promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will process your request in a timely manner.

9. Protection of Minors' Data

jievo strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. Age verification is in place during the registration process.

If we become aware that information from a person under the age of 21 has been stored with us, it will be deleted immediately and the associated account will be closed.

10. International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. jievo ensures that any such transfer is carried out under appropriate safeguards and that the confidentiality of your information is maintained.

Please contact us for any questions regarding international data transfers.

11. Changes to This Policy

jievo may amend or update this Privacy Policy as needed. For any significant changes:

• The updated date on this page will be changed.
• Registered users will be notified by email.
• A notification may be shown on the platform at login.

If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this policy regularly.

12. Third-Party Links & Services

The jievo platform may sometimes contain links to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) and payment services. These third parties have their own privacy policies, and jievo is not responsible for their collection or use of information.

We recommend reading the privacy policy of the relevant party before using these services.

13. Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our platform (Bengali & English)

jievo commits to processing your request within a reasonable time. We believe that transparency and trust are the foundation of a lasting relationship — and we are always committed to upholding that trust.